At Extra Mineral, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
This policy was last updated on 29 April 2026.
Returns
You have 14 days from the date you receive your order to request a return. To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
The item must be in the same condition as when you received it.
You must have proof of purchase (order confirmation email or receipt).
Non-returnable items:
Products that have been opened or used
Gift cards
Sale or clearance items (unless faulty)
How to Initiate a Return
To start a return, please contact us at info@extramineral.com with your order number and reason for the return. We will provide you with return instructions and a return shipping address.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at info@extramineral.com.
Shipping Costs
Returns due to defect or our error: We will cover the return shipping costs.
Returns for other reasons (change of mind): The customer is responsible for return shipping costs. Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at info@extramineral.com with:
Your order number
A photo of the damaged item
A description of the issue
We will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
Check your bank account or credit card statement again.
Contact your bank or credit card provider — there is often a processing delay before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@extramineral.com.
Questions?
If you have any questions about our refund and returns policy, please contact us at info@extramineral.com.
